DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

SALES VISIT - NEW

Not sure what happened to my original review posted 4/18/24, but I noticed that I neglected to include the name of the dealership. With that, I am reposting my review and including the full name of the 4/18/24, but I noticed that I neglected to include the name of the dealership. With that, I am reposting my review and including the full name of the dealership this time.It is with regret that I find myself composing this negative review for Rick Case Hyundai Weston. Regrettably, it seems this is my final avenue before escalating my concerns to Hyundai Corporate offices.To provide a concise overview, on January 30, 2024, I entered into my second lease agreement for a 2023 Santa Fe, marking my fourth Santa Fe overall and third from this particular location. The vehicle was received on the scheduled appointment day. However, the vehicle I ultimately took home felt strongly pushed towards me, especially following a failed sales attempt earlier that day. Initially, I found the vehicle appealing, notably smoother than the Tucson I had considered. However, subsequent events have led me to doubt my decision.Despite my apparent pursuit of resolution, I find myself ensnared in a frustrating cycle of unaddressed issues, which were evidently known prior to my departure late that evening. Furthermore, upon inspecting the vehicle in daylight the next day, I discovered additional concerns.Repeated attempts to reach out to the location's General Manager, Mr. Martinez, have proven fruitless. The front bumper displays damage, while the interior roofing surrounding the sunroof exhibits damage as well, with the passenger side notably misaligned. Despite my persistent efforts, I have made zero progress in resolving these issues.While acknowledging that this dealership has encountered challenges over the years, I have never experienced such blatant disregard as I am currently facing. Despite numerous calls, my attempts at communication remain unanswered and unacknowledged. I did engage with a representative named "Danny" who assured me of a follow-up on April 2, 2024. However, to date, I have received no response, despite leaving him four messages. More

SERVICE VISIT

Staff are very very helpful & address all questions or concerns. Seating while you wait is fantastic!! concerns. Seating while you wait is fantastic!! More

SERVICE VISIT

My name is Alan Nunez a genuine customer of Rick Case Hyundai in Weston Florida, I lease in 2011 a 2012 Sonata which after the lease I bought and kept it until 2020, I gave it to Rick Case as down paymen Hyundai in Weston Florida, I lease in 2011 a 2012 Sonata which after the lease I bought and kept it until 2020, I gave it to Rick Case as down payment to get a new Sonata N-Line 2021 which I drove it for 20.000 miles in 3 years and on 03/18/24 started having transmission problems.I google my problem and I found out that it was a recall in 2023 from Hyundai recalling 53,142 cars and SUVs from 2021 and 2022 model years equipped with and eight-speed transmission oil pump malfunction could trigger an improper fail-safe model reaction that causes the transmission to disengage. I have never received a letter mentionthat problem, Last month I went to Rick Case to do the Sonata oil change and noone said anything about the transmission recall. Instead they offered to buy the car forgiving me my last lease payment and of course I have accepted because the car was running perfect.So yesterday Friday March 22nd I took the car to Rick Case Hyundai in Weston Florida and I was told that I have to leave the car because the transmission has to be replace free charge and is going to take from 2 to 3 weeks bacause Hyundai has to approve it and send the new transmission.I said Okay no problem and I'm going to need a loaner since the car is under warranty and it wasn't my fault that the transmission is having problems and from Rick Case customer service representative told me that it was impossible to give a loaner because it needs to be approved by Hyundai, what more prove Hyundai needs or Rick Case Hyundai that their own mechanics said that the car needs a new transmission.Also Rick Case service representative said that I have to rent a car and Hyundai might reimburse me the money back, here in South Florida to rent a medium size vehicle weekly is about $500-575, I need a car to go to work and pick up my 12 years old daughter from school, also they don't know my economic situation to asked me to rent a car and maybe I get reimburse, my car has 20.000 miles in 3 years and the transmission failed, Rick Case should offered me a loaner and then Rick Case ask for HyundaiUSA to get reimburse. I'm frustrated with Rick Case Hyundai Dealer in Weston Florida because I'm leasing also right know a Hyundai Santa Fe 2022 for the wife, a Tucson 2021 for my son which the lease ends in June 2024 and what after Rick Case Hyundai is doing, not taking care of the customers with me to not give a loaner with my car the transmission failed, I am not asking to receive a free car as a gift, I'm buying a car from you is under warranty from Hyundai USA the transmission failed and you are telling me to rent a car, no way Jose that's not professional, so I'm going to another dealer and different brand.Since 2012 I am a Rick Case customer, leasing and buying cars, before this just mentioned I lease 2 Elantras and 1 Kona and Rick Case today abandoned me. More

SERVICE VISIT

I am TI am absolutely delighted with the exceptional service provided by Alek and Corey Wells! They are always there for me, ready to address any question, problem, or major concern I may have. And let' service provided by Alek and Corey Wells! They are always there for me, ready to address any question, problem, or major concern I may have. And let's not forget about Danny, who I believe is the supervisor. With this incredible team, it's impossible not to be tempted to purchase a Hyundai, especially if you encounter any difficulties. I am now on my sixth vehicle, which clearly demonstrates my loyalty. I couldn't be happier with my experience, and I look forward to many more years of buying Hyundai cars! More

SERVICE VISIT

I had an appointment after waiting 1 month, when I got to the service part I was waiting for more than 30 minutes and when I asked they told me that I had to wait. When I complained because I had 30 minutes the service part I was waiting for more than 30 minutes and when I asked they told me that I had to wait. When I complained because I had 30 minutes waiting, they told me that they couldn't do anything else. A service person yelled at me that if I had any problem, I would talk to the manager. The manager was present and at no time did he address me. When you try to find another appointment at other dealers, they give you an appointment within a month and a half to three months. Who wants to buy or have a Hyundai under these scenarios Terrible and bad attention. More

SALES VISIT - NEW

Bad dealer they lied bad customer service the just want your money and dont comply with service contract your money and dont comply with service contract More

SERVICE VISIT

2023 Tucson Hybrid. Issue with the hvac system for months (mainly a strange odor coming out of it) took it to service where they "fixed the issue" to not only still havi Issue with the hvac system for months (mainly a strange odor coming out of it) took it to service where they "fixed the issue" to not only still having the same problem. Called service and they gave me an appointment 30 days from now and told me to call Hyundai to deal w the issue sonner or go to another dealership. And she didn't even let me talk to the service manager.Turns out that they never replaced the cabin filter when i took it to service,It was moldy and full of crap, i wonder if they actually performed the oil change at this point. Never again will I buy from them let alone a Hyundai product. More

SERVICE VISIT

I accompanied my friend to learn how to use a navigation feature. We come from a different state, but that didn't make a difference in the helpfulness of the person at the front desk nor the salesman Osbel feature. We come from a different state, but that didn't make a difference in the helpfulness of the person at the front desk nor the salesman Osbel Ruz. He not only showed my friend how use a navigation feature, but others he didn't use. Osbel didn't rush through any explanation. If I was looking for a car, I would certainly use this dealership. More

SALES VISIT - NEW

Great experience, Rey made getting the new car as easy as possible. Always going above and beyond to help the customer. Any questions? Just call Rey and he'll take care of it. possible. Always going above and beyond to help the customer. Any questions? Just call Rey and he'll take care of it. More

SERVICE VISIT

I left my brand new car for service because it had a leak which could not be detected but the car was flooded in the inside... there was a lake in the back seat floor. A month later... no news , impossible t which could not be detected but the car was flooded in the inside... there was a lake in the back seat floor. A month later... no news , impossible to talk to anyone or get a return call...Very upsetting and frustrating! Mr. Perry was going on vacation Mr. Wells was supposed to take over and call me within a week... It's been over a month!The only decent thing about this issue was that they gave me a loaner to move around. Three month old car! More